In the early part of the twentieth century, a French industrialist by the name of Henri Fayol wrote that all managers perform five management functions : They plan, organize, command, coordinate, and control. Today, we have condenced these to four :
- Planning : A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.
- Organizing : Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
- Leading : A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
- Controlling : Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
(Robbins,2007)
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